Refund policy

RETURNS

 You have up to 14 days to notify a return, then up to 14 days after that to send it back.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned: earrings for pierced ears and individually commissioned pieces are not returnable.

Bespoke orders that are made to the customer's specification or are personalised - for example, a name engraved on are non returnable.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at sian@sianelizabethhughes.co.uk.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to sian@sianelizabethhughes.co.uk and send your item to the address in the response.

Shipping your return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item with a value over £40 you should consider using a trackable shipping service, such as Royal Mail Special Delivery or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and items lost in transit should be discussed with your courier.